Privacy Policy

This Privacy Policy explains how Cycle Haven handles personal data in connection with its bicycle servicing and repair workshop, website, bookings, and related communications. It describes the types of information we process, the reasons for processing, how long we keep it, and the choices and rights available to users.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. They may also object to some uses or ask for clarification about how their information is handled.

Available rights depend on the type of data and the legal basis for keeping it.

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details before responding, especially where the request concerns service history, payment records, or other information that must be protected from unauthorized disclosure.

Requests are reviewed using reasonable steps to confirm identity and protect account or service records.

Data Retention

Personal data is retained for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and collection matters, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.

We keep records only for as long as needed for service, accounting, or legal purposes.

Policy Updates

If we make material changes, we will update the policy text and may provide additional notice where appropriate based on the nature of the change. Continued use of the website or workshop services after an update means the revised policy applies to the extent permitted by law.

We review this policy from time to time and keep the current version available on the website.

01 · Purpose

How We Use Data

We use personal data to answer inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and explain quotes, obtain approval for additional work, carry out repairs and adjustments, complete quality checks, arrange collection, issue service summaries, process payments, maintain records, send operational notices, and improve the reliability of our website and workshop processes.

Processing is limited to workshop operations and related administrative needs.

02 · Sharing

Service Providers

We may share personal data with operational partners that help us host the website, manage communications, process payments, store records, or support workshop administration. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, address fraud or security concerns, or support the establishment, exercise, or defense of legal claims. Any disclosure is limited to what is reasonably necessary for the stated purpose.

Disclosure may be required where law, court process, or public authority requests apply.

Data We Collect

We may collect identification and contact details, bicycle and service information, appointment and intake records, inspection findings, quote and approval records, payment and collection details, and limited technical data such as device or browser information when the website is used. We also process information needed to manage service reminders, follow-up communication, and records of completed work.

The categories collected depend on whether a person makes an inquiry, books service, or visits the workshop.

Sources of Data

We receive personal data from service inquiries by phone, email, contact form, or workshop drop-in, from intake and inspection discussions, from approval of scope and quotes, and from payment or collection interactions. Some technical data is generated automatically when the website is accessed or when messages are sent through our systems.

Most information comes directly from the customer or from the bicycle during intake and inspection.

Cookie Types

The website may use essential cookies to support core functions, functional cookies to remember basic preferences, and limited analytics or performance cookies to understand site use and improve reliability. Cookies may be session-based or persistent depending on their purpose.

We use only standard cookie categories needed for operation, measurement, and preference handling.

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance.

Browser settings may be used to limit or remove cookies, although some site functions may be affected.